Leadership Training – 3 Types of Listening
I'm sure you have heard the common cliche' of “God Gave Us Two Ears and One Mouth!”
I'm reading a great book from John Maxwell right now and these 11 questions come from his book Good Leaders Ask Great Questions: Your Foundation for Successful Leadership.
One thing I love about John Maxwell's book is that it is so fitting to what we do in Network Marketing and Team Leadership. We have to be good listeners for our team and asking the right questions of our team and listening to their answers can make all the difference.
It can be the difference between a mediocre leader and a great leaders. Part of all leadership training should be how to become great listeners.
So Here are you Leadership Training Types of Listening
1. Internal Listening
The lowest level of listening is entirely focused on ourselves.
We may be hearing information from others, but we pay attention only in terms of how we are affected by what the other person says.
This level of listening is obviously very limited. It can be appropriate while you're getting directions if you're lost, listening to a server recite the menu specials in a restaurant, or being given orders during an emergency.
But it's not especially useful for leading others.
2. Focused Listening
If we engage with others at Level 2, our focus changes from ourselves to the other people speaking. We tune in to not only their words, but also their emotions, inflection, facial expressions, posture, and so on.
This is know as the level of empathy, clarification, and collaboration. It might be called listening with emotional intelligence.
At this level your are acutely aware of the impact that his or her response and interaction is having on the person speaking.
People capable of engaging at Level 2 are great conversationalists and good friends. People are attracted to them and respect them.
This type of listening is a great skill to possess, yet there is another, higher level of listening.
3. Global Listening
The highest level of listening goes beyond just the speaker and listener. It takes into account the action, inaction, and interaction of the people involved, but it also takes in the environment and all that it entails.
In addition, it relies heavily on the listener's intuition.
Performers develop a strong sense of Level 3 listening. Stand-up comedians, musicians, actors, training presenters – all have the ability to instantly read a room and monitor how it changes in response to what they say.
This is a great example of noticing one's impact. Anyone who is successful at influencing people is skilled at listening at Level 3.
I would call Level 3 the Listening level of effective leaders. They are able to read people, read the room, read the situation, and intuitively see what's coming.
The Power Of Listening
Listening demonstrates that you value others.
Author and professor David W. Augsburger says. “Being heard is so close to being loved, that for the average person, they are almost indistinguishable.”
People value the ability to listen more than you can imagine.
Listening Has High Influence Value.
Listening Leads to Learning.
So the next time you get into a conversation with a prospect or a team member remember you have two ears and one mouth and the 3 types of listening.
Here are some other post about leadership you may enjoy and get some value from:
Join the Discussion
Let me know what kind of a listener you are and how you plan to change or better your listening skills.
I would also look into John Maxwell Coaching to help you better your leadership training skills.